The Assistant
The Assistant is the central workspace where you configure everything about your AI assistant its identity, voice, prompt logic, knowledge, and deployment behavior. Every assistant you build lives here before it goes live on a call.
Overview
The Assistant is divided into two main areas: a main editing canvas on the left and a configuration panel on the right.
- The canvas is where you define what the assistant says and how it thinks, including the greeting and prompt.
- The configuration panel allows you to control how the assistant sounds, behaves during calls, and what knowledge it can access.
Sections
Greeting Message
The Greeting Message is the first thing your assistant says when a call connects. It helps set the tone of the conversation and can be personalized using dynamic variables like {Name} to create a more human and engaging introduction.
Prompt
The Prompt defines the assistant’s intelligence and behavior. This is where you write detailed instructions that control how the assistant responds, handles different scenarios, and maintains consistency during conversations.
Voice Configuration
The Voice Configuration section allows you to customize how your assistant sounds. You can choose the voice, adjust speaking speed, control tone, and set the preferred language to match your brand or audience.
Call Configuration
The Call Configuration section manages how your assistant behaves during calls. This includes setting up phone numbers, enabling recordings and transcripts, configuring call duration, and handling idle or silent moments.
General Settings
The General Settings section includes global configurations such as selecting the AI model, setting the timezone, and managing other system-level preferences that affect overall assistant behavior.
Test Assistant
The Test Assistant feature lets you try your assistant before going live. You can simulate real conversations using voice or phone calls to ensure everything works as expected.
Deployment
The Deployment allows you to transition your assistant from testing to production by managing phone numbers, setting up automated call scheduling, and configuring webhooks or third-party integrations