Send SMS
Send SMS lets your assistant automatically send a text message to the caller when a specific condition is triggered during the conversation such as confirming a booking, sharing a link, or sending a follow-up summary.
How it works
Each SMS action has two parts a condition that tells the assistant when to send the message, and the SMS content that defines what gets sent. When the condition is met during a call, the message is dispatched to the caller's number automatically.
Example
| Condition | SMS Content |
|---|---|
if user say to send message | hello raj, this is send sms test |
Creating an SMS action
Open Send SMS
Go to Actions → Send SMS and click + Create in the top-right corner.
Define the condition
Write a plain-language trigger condition that the assistant will listen for for example:
if the user asks to receive the booking confirmationwhen the call ends and a meeting was bookedif the user requests a callback link
The assistant interprets this condition conversationally, so you do not need to write exact match phrases.
Write the SMS content
Enter the message body that will be sent to the caller. Keep it concise SMS messages have a 160-character limit per segment.
You can include dynamic variables extracted during the call, such as:
{caller_name}the caller's name if extracted{booking_time}the confirmed meeting time{preferred_location}a value from your Information Extractor
Save
Click Save. The SMS action is active and will fire automatically whenever the condition is met.
SMS table columns
| Column | Description |
|---|---|
| Condition | The trigger that causes the message to be sent |
| SMS Content | The message body delivered to the caller |
The caller's phone number is captured automatically from the inbound call. No additional configuration is needed to route the SMS to the right recipient.
SMS delivery requires an active phone number configured in your account. Outbound SMS may be subject to regional carrier restrictions check your number's SMS capabilities under Phone Numbers before relying on this action in production.